Service provider:

„Venus“
Kamberovo Šetalište 12
Kaštel Stari, 21216, Croatia
ID 61292837669

"Venus" provides diving tourism services as follows:

  • Diving training
  • Diving trips
  • Rental of diving equipment
  • Renting of watercraft without an operator
  • Servicing of sports equipment
  • Transport by boat for excursions, cruises, or sightseeing
  • Other tourist service

Service user

The user of our services is any legal or natural person who reserves and consumes our services or signs a business cooperation agreement. Prices are in euro and include VAT.

Protection of your personal information

The service provider is committed to protecting the privacy of its clients, and the confidentiality of personal information is guaranteed. We collect information to provide the best possible service to our customers.

We keep personal information for business purposes and do not share it with third parties.

Payments

Payment can be made online on our website, at booking points in Split with our business partners, or at the diving center (by card or cash).

Reservations

For an advance reservation, it is necessary to pay 30% of the total amount.

Cancellation of reservations

"Venus" reserves the right to cancel the reservation and offer a change (an alternate appointment) if circumstances beyond our control occur (such as weather conditions or sudden events that cannot be predicted or avoided). The organizer also reserves the right to cancel the service if circumstances arise that may endanger the safety of participants.

If it is not possible to perform the offered replacement activity, "Venus" is obliged to refund the entire paid amount of the reservation in case of a paid reservation.

Cancellation policy

In the event that the "Venus" client cancels the reservation when 30% of the reservation amount has been paid:

Cancellation of reservation 7 days or more before the agreed date: full refund of payment.

Cancellation of reservation 3-7 days before the agreed date: refund of 50% of payment.

Cancellation of the reservation up to 3 days before the agreed date: no refund of payment, but the user can arrange an alternative time to consume the paid service.

In case the user of the service did not consume the service for personal reasons or did not complete it (due to fear, mood swings, inability to equalize pressure, etc.), the entire amount for the service will be charged.

Liability and Accident Insurance

In all its activities, Venus has secured the users of its services from an unfortunate event and from the responsibilities of the activity manager.
It is the obligation of the users of our services to sign the corresponding statements of responsibility.

In all its activities, "Venus" has secured the users of its services against unfortunate events and from the liabilities of the activity manager.

It is the obligation of the users of our services to sign the corresponding statements of responsibility.

Venus' Obligations to the Users of Our Services

"Venus" undertakes to comply with PADI standards and procedures, legal regulations of the Republic of Croatia, and all positive customs in the provision of services in tourism.

"Venus" is not responsible for theft, loss, or damage to personal belongings and equipment.

"Venus" is not responsible for injuries, accidents, and fatalities during the course of the activity.

Service users engage in all services at their own risk.

Obligations of Service Users

The user is obliged to familiarize themselves with the activity before performing a particular task, which will be explained by the activity manager during the briefing.

It is the obligation of the users of our services to sign the corresponding statements of responsibility.

Indemnity

It is the duty of the service user to return the equipment in full and without damage after performing the activity. In case of loss or damage to the equipment, charges will apply according to the price list presented at the diving center reception.

The service user is obliged to inspect the equipment and report any defects to the activity manager.

In the event that the service user causes damage to the vessel intentionally or unintentionally, compensation for the damage may be pursued upon completion of the activity or subsequently by legal action.

Addressing Complaints

Pursuant to Article 6, point 3 of the Law on the Provision of Services in Tourism (Official Gazette 130/17), a tourist service user is entitled to file a written complaint at the diving center located at Kamberovo Šetalište 12, 21216 Kaštel Stari, Croatia, or by post or email to:

“Venus”

Kralja Petra Svačića 43

HR-21215 Kaštel Lukšić, Croatia

Email: divingvenus@gmail.com

Complaints must be submitted no later than 15 days after consuming the service. The customer can submit a written complaint at the diving center, by mail, or by email.

The organizer will only accept fully documented complaints received within the specified 15-day deadline and will confirm receipt in writing without delay.

Jurisdiction

All disputes shall be settled by agreement acceptable to both parties, and in the event of failure to reach an agreement, the jurisdiction of the Court of Split shall be accepted.